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Joshua Surprenant

Marketing and Communications | Creative | Municipal Government | Dedicated


My previous experience as the Community Engagement Director and then the Community Services Director allowed me to establish a record of success, and I am seeking a new opportunity that would allow me to build on my current foundation in a new capacity.

During my four years (2015-2019) in the public sector I created a transparent environment focused on hyper-local projects to advance the City of Cape Canaveral’s vision and increase brand awareness. My position and projects allowed me to build strong relationships with residents, key organizations, local stakeholders and local/regional/state/federal agencies that were vital to the collaboration process.

Major projects include: livestreamed meeting videos with closed captioning, a nine-week online community survey, a redesign of the city’s website with ADA features, internal streamline of file organization in order to increase accessibility, four ADA beach Mobi-Mats®, increased event attendance through social media engagement, community brainstorm meetings, senior tech talk classes, public art, International Youth Exchange Program (Kimotsuki, Japan), EV chargers, Little Free Libraries and Pantries, bicycle and pedestrian infrastructure improvements (sidewalks, bike lanes, bikeshare, custom bike racks and fix-it stations) and a community garden.

Please see below for more my accomplishments, work experience, skills and contact information. Have a great day!

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Accomplishments



University of Central Florida, 2006

Bachelor of Fine Arts, Graphic Design

City Council "I'm Josh" Campaign, 2015

Grassroots and social media driven campaign that earned 8% (215 of 2,603) of total votes

Brevard County ELI Class XII, 2018

18 month executive leadership course

ICMA Local Government 101 Certificate Program, 2018

15 month online leadership course

City of Cape Canaveral

Social Media Management

- 60% follower increase on Facebook
- 45% follower increase on Twitter
- Cultivated 1,702 Instagram followers
- 199% subscriber increase for “Weekly Update” e-newsletter via Mailchimp
- Established meeting livestreams via BoxCast

Programs/Projects

- First off-leash dog park
- First community garden
- First public mural
- EV charging stations and alternative fuel fleet vehicle initiative
- Public beach Mobi-Mat® installation
- Little Free Libraries/Pantries
- 2018 Community Survey (1,151 respondents)
- Zagster Bikeshare partnership
- Trademark initiative (Sun + Sea®)
- Incident Commander for 3 hurricanes
- City of Cape Canaveral Water Reclamation Facility (WRF) Virtual Tour

Related Skills

Adobe Creative Suite, Hoot Suite, Tweet Deck, BoondockCities, Archive Social, Front-End Web Designer (HTML, CSS, SEO), Big Cartel, Square Space, Facebook, Instagram, Snapchat, Twitter, Wordpress, Tumblr, Email Marketing (Mailchimp, Robly, Constant Contact), Photography (DSLR/Mirrorless), Google Nik Collection, Mac/PC, Microsoft Office, Keynote, GovOffice, Revize

Memberships

- International City/County Managers Association, ICMA (Full)
- Florida City and County Managers Association, FCCMA (Affiliate)

Experience



City of Cape Canaveral, 12/15–10/19

Director of Community Services (Community Engagement)

Cendyn, 8/07–5/15

Multimedia Specialist

Ripley’s Believe it or Not!, 10/14–4/15

Designer

Full Sail University, 8/11–10/14

Course Director

UBS Wealth Management Americas, 10/10–2/11

In-House Designer

Design College Australia, 1/08–7/08

International Exchange Lecturer

Temple-Inland, 10/06–8/07

Quality Manager

Eastern Florida State College/BCC, 10/06–12/06

Adjunct Professor

Fry/Hammond/Barr, 10/06

Guest Instructor

Disney Design Group, 8/06–10/06

In-House Designer

Experience +



City of Cape Canaveral, 12/15–10/19

As a resident of Cape Canaveral I wanted to be more involved with my community. A grassroots city council campaign opened a new door, and I was hired by the City Manager as a contracted Graphic Design Consultant.

Projects included a City website redesign (GovOffice), development of new brand visuals known as The Space Between®, collateral design for merchandise and giveaways, and the start of a community outreach/engagement program on social media and at city events.

After the successful completion of the above projects, the Community Engagement Department was created, and I was hired full time as the Director of Community Engagement, and also made the Interim Director of Public Works Services.

Projects included the development, implementation and promotion of community engagement programs intended to build the brand and enhance quality of life experiences within the City through social media and website management, email marketing and community outreach through various events and public meetings. Acted as the community’s point of contact for city related information.

This included such programs as: ADA public beach Mobi-Mat® installation; the city’s first community garden and an off-leash dog space; 2019 website redesign (Revize); tech talk senior classes; event planning; Space Coast Bikeshare; public art; social media photo and naming contests; federal trademarks; two new pocket parks; pedestrian infrastructure improvements; brainstorm sessions; an International Youth Exchange Program; the Mayors’ Fitness Challenge 2017 winner; Little Free Libraries/Pantries, City event photobooth; online community survey; report a concern web-form; livestream videos (meetings, launches and scenery); and Drug-Free Zone Initiative.

Was responsible for creating and disseminating the weekly city update e-newsletter (20+ pages) through Mailchimp. From 2017-2019 subscribers increased by 199% through in person and online outreach efforts.

Management of social media platforms such as Facebook, Twitter, Instagram, Periscope, Pinterest and NextDoor. From 2017-2019 follower increases included:
- 60% Facebook follower increase
- 45% Twitter follower increase
- Cultivated 1,702 Instagram followers

Public Works Services Duties included overseeing the divisions of Water Reclamation Distribution and Laboratory, Administrative Support, Wastewater Plant Operations/Collections and Infrastructure Maintenance and research grant opportunities.

Public Works Services projects included lift station rehabilitation, SCADA system upgrades, storm water management, paving and sidewalk improvements, facility and critical infrastructure repairs, streetscapes, erosion control, vehicle procurement and wayfinding signage.

Green infrastructure initiatives included development, procurement, implementation and promotion of solar lights, sea oats and tree planting, litter pick-ups, free EV charging stations and city electric/hybrid vehicles, solar arrays and battery back-up systems, mobile solar power station, bat houses, environmentally friendly weed killers/fertilizer and soil retention products.

In 2016 I was named the Incident Commander, responsible for all aspects of emergency preparedness and response, including developing incident objectives, managing incident operations and application of resources. Acted as the emergency management point of contact and managed emergency communication systems during three major hurricanes (Matthew, Irma and Dorian), other severe weather events, various City emergencies and high-visibility launch events via social media platforms (including Everbridge, Facebook, Twitter, Snapchat, Nextdoor and Instagram), and through face-to-face communication and collaboration with news media outlets and local agencies.

July 2019 Public Works Services became Community Services, and my title became the Director of Community Services and Assistant to the City Manager.

As the Assistant to the City Manager, I was an integral member of the executive management team responsible for providing leadership support to the city manager by planning and recommending organizational policies and performance strategies. My role was to coordinate with the city manager to strengthen the city’s vision and strategies for accomplishing organizational initiatives. Many times I represented the city as the advocate for state, regional/county and federal cooperation in order to further the city’s goals.

Often I conducted research on special projects and assured the correct/timely implementation of programs developed and initiated by the Mayor and City Council. Finally I provided oversight, when necessary, of department programs and operations, including the development and coordination of department budgets, administering expenditures for major programs/projects, employee relations, diversity and staff development, employee evaluations and the administration of human resources policies and procedures. At its height my position had seven direct reports, 20 staff members and a budget of 9.5 million.

Cendyn (Boca Raton, FL): 8/07–5/15

Worked with a small design team, on- and off-site. Created unique, often experimental, flash animations to deliver an outstanding digital experience to clients and their customers. My role as a Multimedia Specialist also included designing Flash rich media banners, presentations, websites and print collateral for various hospitality related global brands including: Hilton, Trump Hotels, Marriott, Montage and Hard Rock Hotel & Casino.

Ripley’s Believe it or Not! (Orlando, FL): 10/14–4/15

Not only was being a Designer for the globally renowned authority on the weirdly amazing, my portfolio now includes three children’s books: Snakes and Reptiles, Fun Facts & Silly Stories 4, Pirates and related advertising materials. And, the covers for Fun Facts & Silly Stories One Zany Day and The Big One. While at Ripley’s Believe it or Not! I also prepared the Eye-Popping Oddities Annual (#12) for print, designed/mocked-up various experimental book cover concepts for book sellers and created the London and Bologna book fair booth experiences.

Full Sail University (Winter Park, FL): 8/11–10/14

As the Course Director for the Portfolio Creation class within the Digital Arts & Design Bachelor of Science degree program I developed and instructed design theory, conceptualization and portfolio presentation in both online and on-campus environments. Class size averaged 50 online and on-campus students monthly.

UBS Wealth Management, Americas (Weehawken, NJ): 10/10–2/11

Built on skills learned in my previous position at Cendyn, I created the website for a global publication called The Decade Ahead, and the Flash rich media banner campaign for a globally livestreamed event with President Clinton, Mike Ryan, Kurt Reiman and Mellody Hobson. As a In-House Designer I also created high quality presentations and print collateral for other global projects and national offices.

Design College Australia (Brisbane, OZ): 1/08–7/08

As an International Exchange Lecturer, provided hands-on instruction in design fundamentals, OSX, Adobe Creative Suite (Photoshop, Illustrator, Indesign, Dreamweaver and Flash), CSS, HTML, actionscript and photography. Founded in 1990 (now closed) Design College Australia was a technical school that focused on teaching skills. Class size averaged 20 on campus students.

Temple-Inland (Tampa, FL): 10/06–8/07

Provided leadership in my role as Quality Manager for the quality department. Represented the company during on-site visits, created safety initiatives, managed customer quality audits, addressed customer satisfaction concerns, trained employees and developed corrugated packaging quality standards for over 100 employees in a three shift, seven day a week operation.

Eastern Florida State College/BCC (Cocoa, FL): 10/06–12/06

As an Adjunct Professor, I developed course curricula for Design I and II—lectures included design fundamentals. Adobe programs included Photoshop, Illustrator and Flash.

Fry/Hammond/Barr (Winter Park, FL): 10/06

Brought in for a month as a Guest Instructor assigned to teach five in-house designers Flash rich media banner creation and actionscript.

Disney Design Group (Orlando, FL): 8/06–10/06

My role within DDG as an In-House Designer allowed me to create children’s menus, cups and plates for the Global ‘Where Dreams Come True’ campaign.

Words Used to
Describe Me



Energetic, strategic, committed, engaged, kind, supportive, creative, activator, social, futuristic, achiever, influential, fun, trailblazer, collaborative, curious and appreciative

Emergency
Management
Certificates



IS-100.b : Introduction to Incident Command System, ICS-100

IS-200.b : ICS for Single Resources and Initial Action Incidents

IS-700.a : NIMS An Introduction

IS-800.b : National Response Framework, An Introduction

G-290 : Basic Public Information Officer

G-272 : Warning Coordination

G-300 : Intermediate Incident Command System for Expanding Incidents

G-400 : Advanced Incident Command System Command & General Staff: Complex Incidents

PER-304 : Social Media for natural Disaster Response and Recovery

MGT-310 : Jurisdictional Threat and Hazard Identification and Risk Assessment

MGT-343 Disaster Management for Water and Wastewater Utilities

References